Order Cancellation Policy

Due to the fact that we process and fulfill orders immediately, order cancellations cannot be made in most cases. Order cancellation is only possible if the order has not been marked as "Shipped". 

Please submit any cancellation request to Septic Solutions, Inc. via email to sales@septicsolutions.com or by calling (877)-925-5132. Cancellations must contain the following: First name, last name, order number, and e-mail address. This information must be identical to the information originally submitted on your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been processed and shipped. In the event that a cancellation was submitted after your order has been processed and shipped, you will need to follow the procedures listed in the Refund/Exchange Policy.

CANCELLATION FEE

Payment for an order is processed immediately when an order is submitted. If the payment for an order cannot be voided, a cancellation fee of 5% may be assessed to cover payment processing fees that occur in both the original charge and the refund being issued.