Septic Solutions Customer Reviews

Warranty Claims and Procedure

LIMITED WARRANTY

Warranty claims are subject to the discretion of the warranty policy of the original product manufacturer. Septic Solutions will act as the intermediary between the Purchaser and the Product Manufacturer in order to resolve any warranty claims. 

The limited warranty provided by the OEM applies only to products that are deemed to have failed due to a defect and are not subject to accident, misuse, neglect, flood, fire or other external causes, unauthorized use, or alterations or unauthorized repair. The limited warranty is not transferable to any subsequent purchaser or recipient of the Product.

In no event shall Septic Solutions be liable for any consequential damages or any labor, material, freight or expense required replacing, correcting, or reinstalling the product. Septic Solutions' liability is limited to repair or replacement of the part.

WARRANTY PROCEDURE

  1. Contact Technical Support: Before initiating a return, contact our technical support team at 1-(877)-925-5132 or warranty@septicsolutions.com to confirm whether the product is defective.

  2. Request to Open a Warranty Claim: Email warranty@septicsolutions.com with your warranty claim request, including proof of purchase (e.g., original order number or invoice number). Do not return products without prior authorization.

  3. Await Further Instructions: The warranty claim process is different depending on the manufacturer of the product. Please await further instruction from Septic Solutions after opening a warranty claim. We will respond to your request within 1 business day.

  4. Defective Items: If an item is determined to be defective under warranty, Septic Solutions will:
    • Replace the product with a new or refurbished unit of the same or similar model.
    • Repair the product using new or refurbished parts.
  5. Non-Defective Returns: If no defects are found after inspection, the customer is responsible for return shipping costs.

The customer shall be responsible to contact Septic Solutions, Inc. via email at warranty@septicsolutions.com to receive Return Authorization. To receive Authorization you will need to provide Septic Solutions, Inc. with proof of the original purchase. Please contact Septic Solutions, Inc. prior to returning any merchandise for warranty consideration.

SHIPPING COSTS

  • Return Shipping: Customers are responsible for all costs associated with shipping products to Septic Solutions for warranty inspection.

  • Replacement Shipping: Repaired or replacement products are shipped back to addresses within the contiguous United States at no charge via FedEx or USPS. Shipments to Alaska, Hawaii, or international addresses incur additional charges, which must be paid by the customer before shipping.

  • Expedited Shipping: If expedited shipping is requested, the customer must cover the additional cost prior to shipment.

WARRANTY EXCLUSIONS & LIMITATIONS

This warranty is void if the product has been:

  • Improperly modified, applied, or installed.

  • Subjected to misuse, abuse, or neglect.

  • Damaged by external causes such as flood, fire, natural disasters, or unauthorized repairs.

Septic Solutions disclaims all other warranties, express or implied, including warranties of merchantability, fitness for a specific purpose, or non-infringement of intellectual property rights. We are not liable for claims arising from product misuse, improper selection, incorrect installation, unauthorized modifications, or improper repairs.

WARRANTY DISCLAIMER & LIMITATIONS OF LIABILITY TO ALL OUR CUSTOMERS

All warranties are void if the product has been improperly modified, applied or installed, subjected to misuse or abuse. Except as stated herein, Septic Solutions, Inc. disclaims any warranties express or implied, including the warranty of merchantability or warranty of fitness for a specific purpose or non-infringement of intellectual property rights. Septic Solutions, Inc. also disclaims any Liability for claims arising out of product misuse, improper product selection, improper installation, product modification, misrepair of misapplication.