Warranty Claims and Procedure
Warranty claims are subject to the discretion of the original product manufacturer. This limited warranty applies only to Products that are not subject to accident, misuse, neglect, flood, fire or other external causes, unauthorized use, or alterations or unauthorized repair. This limited warranty is not transferable to any subsequent purchaser or recipient of the Product.
Most of our effluent pumps and aerators are warranted against defects in material and workmanship for a period of one year from the date of purchase unless otherwise specified on product information sheets. In no event shall Septic Solutions be liable for any consequential damages or any labor, material, freight or expense required replacing, correcting, or reinstalling the product. Septic Solutions' liability is limited to repair or replacement of the part.
SPECIAL NOTE: Should the part that needs to be returned for warranty be a part/label that was inside any part of your septic tank, after receiving Return Authorization, it SHALL be returned to Septic Solutions, Inc. or the Manufacturer inside a plastic sealed bag. This is for the safety of both the warranty process people who work at Septic Solutions, Inc. or Manufacturer and the UPS/Mail people who are handling the product during shipping. If for any reason the warranty product that has been in contact with your sewage system is sent to us without the safety of being inside a sealed plastic bag your warranty will not be processed.
The customer shall be responsible to contact Septic Solutions, Inc. at 217-925-5992 between the hours of 8:00 am to 4:00 pm Central Standard Time to receive Return Authorization. To receive Authorization you will need to provide Septic Solutions, Inc. with proof of the original purchase. Please contact Septic Solutions, Inc. prior to returning any merchandise for warranty consideration.
Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped UPS Ground or United States Postal Service unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.
We suggest you contact our tech support team first to determine whether the item is indeed defective before shipping. Then contact Septic Solutions, Inc. customer support at 217-925-5992 with your return merchandise authorization (RMA) request. If the Product proves defective during the warranty period, and you follow the instructions that we will provide to you for returning the Product, we will, at our option, take one of the following actions: (1) replace the Product with either a new or a refurbished Product that is the same as or similar to the Product you purchased; (2) repair the Product using either new or refurbished parts.
For those products shipped backed to Septic Solutions, Inc. under this warranty policy and no defects are found in the product the customer will be responsible for the shipping costs to return the item back to them.
WARRANTY DISCLAIMER & LIMITATIONS OF LIABILITY TO ALL OUR CUSTOMERS
All warranties are void if the product has been improperly modified, applied or installed, subjected to misuse or abuse. Except as stated herein, Septic Solutions, Inc. disclaims any warranties express or implied, including the warranty of merchantability or warranty of fitness for a specific purpose or non-infringement of intellectual property rights. Septic Solutions, Inc. also disclaims any Liability for claims arising out of product misuse, improper product selection, improper installation, product modification, misrepair of misapplication.