Company Policies

Return Policy

Septic Solutions accepts returns or exchanges for eligible products purchased directly from us within 30 days of the invoice date, subject to prior approval. To initiate a return or exchange, contact our team at 1-877-925-5132 or sales@septicsolutions.com to obtain Return Authorization.

Order Cancellation

At Septic Solutions, we are committed to processing and fulfilling your orders as quickly as possible to meet your wastewater industry needs. We understand that circumstances may occasionally require you to cancel an order. This policy outlines the conditions under which cancellations are possible, the steps to request a cancellation, and any associated fees.

Warranty Claims

Warranty claims are subject to the discretion of the warranty policy of the original product manufacturer. Septic Solutions will act as the intermediary between the Purchaser and the Product Manufacturer in order to resolve any warranty claims. Read more here about our Warranty Claim procedure.

Payment Policy

All orders must be prepaid in full prior to shipment. We accept payments via credit card, PayPal, or wire transfer. Orders will be processed and shipped only after payment has been successfully received and verified. Purchase Orders without payment are not processed. Thank you for your understanding and cooperation.

Sales and Use Tax

Septic Solutions, Inc. is registered to collect sales or use tax in the states of Arizona, Arkansas, California, Colorado, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, West Virginia, and Wisconsin.

Legal Policies

Privacy Policy