Shipping Details
At Septic Solutions®, we make shipping fast, reliable, and hassle-free. Most items ship free and same-day, and our friendly customer service team is here to help with any questions. Reach out to a real person by phone, live chat, or email Monday through Friday, 8:00 AM to 4:30 PM CT, for personalized assistance with your order or shipping inquiries.
SAME DAY SHIPPING ON MOST ORDERS
Place your order for "In Stock" items before 2:00 PM CT, and we’ll strive to ship it the same business day. Orders placed after 2:00 PM CT may still ship same-day but typically go out the next business day. For "Special Order" or "Built to Order" items, check the product listing for estimated lead times. Once your order ships, you’ll receive an email with tracking information. Need help tracking your order? Email us at sales@septicsolutions.com or call (877) 925-5132 to speak with a live team member.
FREE SHIPPING ON MOST ITEMS
Look for the "FREE SHIPPING" logo on product listings to enjoy our free shipping offer. This applies to business days (Monday–Friday), as most carriers don’t pick up or deliver on weekends or holidays. Free shipping orders typically arrive within 1–4 business days via FedEx, UPS, or USPS Mail, chosen at our discretion. Have questions about eligibility? Chat with us live or email sales@septicsolutions.com for assistance.
HOW WE SHIP
FREE SHIPPING: Items under 2–3 lbs and under $100.00 typically ship via USPS Mail, while heavier items or larger orders go via FedEx or UPS Ground.
CHOOSE YOUR SHIPPING METHOD: You can choose your own shipping method (UPS or FedEX) at an additional charge.
LTL Freight: Larger items requiring LTL Freight shipping are noted in the product listing and may incur additional charges. Contact our team at (877) 925-5132 for details or to discuss freight options with a real person.
WHEN WILL YOUR ORDER ARRIVE?
Most orders shipped via FedEx, UPS Ground, or USPS Mail arrive within 1–4 business days. Delivery times vary by location—check the map on our website for estimates. For specific delivery questions, our team is ready to assist via live chat or phone during business hours.
GETTING AN ORDER FASTER - EXPEDITED SHIPPING
If your order qualifies for free shipping, it will ship via FedEx Ground, FedEx Home Delivery, UPS Ground, or USPS at our discretion.
We also offer expedited shipping upgrades for faster delivery:
- FedEx Priority Overnight
- UPS Next Day Air
- FedEx 2Day
- UPS 2nd Day Air
The exact cost for these options is calculated and displayed during checkout.
Important Notes on Expedited Shipping
- Expedited shipping applies to business days (Monday–Friday) only and does not include weekends or holidays.
- While FedEx and UPS provide a money-back guarantee on overnight services, refund approval is at the carrier’s sole discretion. We cannot guarantee a refund for late delivery.
- FedEx and UPS only guarantee Next Day services. 2nd Day options (FedEx 2Day / UPS 2nd Day Air) are not covered by a money-back guarantee.
- We will file claims on your behalf for qualifying delays. However, we are not able to refund the expedited shipping upgrade fee if the carrier denies the claim. Common reasons for denial include weather, high volume periods, address issues, or rural delivery.
- Delays caused by inclement weather, natural disasters, or other events beyond our control are not eligible for refund.
We recommend choosing expedited shipping only when faster delivery is truly critical. Transit times are ultimately controlled by the carrier, and we appreciate your understanding as we work hard to get your order to you as quickly as possible.
SHIPPING TO ALASKA AND HAWAII
Orders shipping to Alaska and Hawaii do not qualify for our FREE SHIPPING promotion. Shipping to Alaska and Hawaii requires additional shipping charges. The shipping charges and options will be calculated in the shopping cart once you have added your items to the cart and entered your address.
Even though Hawaii and Alaska are part of the United States, shipping times to these two states typically takes 1-2 extra days to complete delivery. Upgraded shipping times are not guaranteed and those costs are not refundable.
INTERNATIONAL SHIPPING
We ship internationally via FEDEX and USPS Mail. International shipping is available to many countries including Canada and Mexico. Shipping internationally require additional shipping charges. The shipping charges and options will be calculated in the shopping cart once you have added items to the cart, chose your country, and entered the address. The prices include the shipping charges only! You will be responsible for any and all duties and fees charged by your country to get the products across the border.
DAMAGED OR MISSING ITEMS
Report any damaged or missing items within 10 days of receiving your order by contacting sales@septicsolutions.com or 1-877-925-5132. Provide your order number and details of the issue for prompt resolution.
NEED ASSISTANCE?
Our team of real people is here to help with any shipping questions! Reach out Monday through Friday, 8:00 AM to 4:30 PM CT:
Phone: (877) 925-5132 or (217) 925-5992
Live Chat: Click the "Live Chat" button on our website
Email: sales@septicsolutions.com