Shipping Details
At Septic Solutions®, we make shipping fast, reliable, and hassle-free. Most items ship free and same-day, and our friendly customer service team is here to help with any questions. Reach out to a real person by phone, live chat, or email Monday through Friday, 8:00 AM to 4:30 PM CT, for personalized assistance with your order or shipping inquiries.
SAME DAY SHIPPING ON MOST ORDERS
Place your order for "In Stock" items before 2:00 PM CT, and we’ll strive to ship it the same business day. Orders placed after 2:00 PM CT may still ship same-day but typically go out the next business day. For "Special Order" or "Built to Order" items, check the product listing for estimated lead times. Once your order ships, you’ll receive an email with tracking information. Need help tracking your order? Call us at (877) 925-5132 to speak with a live team member.
FREE SHIPPING ON MOST ITEMS
Look for the "FREE SHIPPING" logo on product listings to enjoy our free shipping offer. This applies to business days (Monday–Friday), as most carriers don’t pick up or deliver on weekends or holidays. Free shipping orders typically arrive within 1–4 business days via FedEx, UPS, or USPS Mail, chosen at our discretion. Have questions about eligibility? Chat with us live or email sales@septicsolutions.com for assistance.
HOW WE SHIP
FREE SHIPPING: Items under 2–3 lbs and under $100.00 typically ship via USPS Mail, while heavier items or larger orders go via FedEx or UPS Ground.
CHOOSE YOUR SHIPPING METHOD: You can choose your own shipping method (UPS or FedEX) at an additional charge.
LTL Freight: Larger items requiring LTL Freight shipping are noted in the product listing and may incur additional charges. Contact our team at (877) 925-5132 for details or to discuss freight options with a real person.
WHEN WILL YOUR ORDER ARRIVE?
Most orders shipped via FedEx, UPS Ground, or USPS Mail arrive within 1–4 business days. Delivery times vary by location—check the map on our website for estimates. For specific delivery questions, our team is ready to assist via live chat or phone during business hours.
GETTING AN ORDER FASTER - EXPEDITED SHIPPING
If an item has free shipping, it ships via FedEx Ground, FedEx Home Delivery, UPS Ground, or USPS Mail at our discretion. We also offer quicker shipping options which include FedEx Priority Overnight, UPS Next Day Air, FedEx 2Day, UPS 2nd Day Air, and FedEx Express Saver. The cost to upgrade to any of these options are shown below the Free Shipping option during checkout in the shopping cart. Upgraded shipping options apply to business days (Monday through Friday) only and do not include Saturdays or national holidays. These expedited services are provided by FedEx or UPS and any money-back guarantee for these services is at the discretion of FedEx or UPS. Delays due to inclement weather or other "Acts of God" on expedited shipments are not refundable.
SHIPPING TO ALASKA AND HAWAII
Orders shipping to Alaska and Hawaii do not qualify for our FREE SHIPPING promotion. Shipping to Alaska and Hawaii requires additional shipping charges. The shipping charges and options will be calculated in the shopping cart once you have added your items to the cart and entered your address.
Even though Hawaii and Alaska are part of the United States, shipping times to these two states typically takes 1-2 extra days to complete delivery. Upgraded shipping times are not guaranteed and those costs are not refundable.
INTERNATIONAL SHIPPING
We ship internationally via FEDEX and USPS Mail. International shipping is available to many countries including Canada and Mexico. Shipping internationally require additional shipping charges. The shipping charges and options will be calculated in the shopping cart once you have added items to the cart, chose your country, and entered the address. The prices include the shipping charges only! You will be responsible for any and all duties and fees charged by your country to get the products across the border.
NEED ASSISTANCE?
Our team of real people is here to help with any shipping questions! Reach out Monday through Friday, 8:00 AM to 4:30 PM CT:
Phone: (877) 925-5132 or (217) 925-5992
Live Chat: Click the "Live Chat" button on our website
Email: sales@septicsolutions.com