Septic Solutions Customer Reviews

Contact Us

There are many ways to reach us here at Septic Solutions, Inc. Our customer service representatives are available to answer your questions Monday through Friday from 7:30 am to 4:30 pm CST. You may call or email at other times and we will get back to you as soon as we return to the office.


Septic Solutions believes our role of serving the wastewater industry during the COVID-19 outbreak is a critical one, and we want to make sure our customers can get the items they need, when they need them. We will continue to accept, process, and ship all of our orders. Septic system service providers, plumbers and industry professionals, and homeowner's and DIYer's can be assured that Septic Solutions will continue to provide our essential and high level of customer service during this time without interruption. At this time we are still shipping most orders placed by 2PM CST Mon-Fri the same day as we do usually.

Due to supply shortages from a few manufacturers, certain products have longer than normal lead times to arrive in our inventory. We keep the stock information on our website updated daily, and any products that are temporarily out of stock are noted on the product page. If the item is marked "In Stock", then the item is available to ship immediately. If the item is marked "Out of Stock - More On The Way", please check the dates given on that specific product page of when we expect our inventory to be replenished.

Our delivery service providers (FedEx and USPS) continue to operate, but due to the high volume of shipments going through their networks, some packages may be delayed by 1-2 business days. Most of our orders continue to be delivered within 1-5 business days from when the order is placed. 

While we have closed our offices and facilities to in person customers and visits, our customer service team will continue to be available during our normal business hours of Mon-Fri from 7:30am to 4:30pm CST via phone at 877-925-5132, email at, or online Live Chat on our website. 

The Septic Solutions team is committed to continue providing the wastewater community the essential products you need. Please contact us if you have any questions or concerns, and stay safe out there!

Septic Solutions Team


We are always here to help! Call us to place an order or for questions, advice, and support! Our customer service representatives are available from 7:30 am to 4:30 pm CST at the following numbers:

TOLL FREE: 1-877-925-5132

LOCAL NUMBER: 217-925-5992

FAX: 217-925-5375

CONTACT US BY EMAIL: - General Questions - Order and Shipping Questions - Technical Advice and Support - Warranty Support