Customer Service

Contact Us

At Septic Solutions, Inc., we’re here to help you with real, U.S. based human support! Our friendly customer service team is ready to answer your questions and provide personalized assistance. Whether you prefer a phone call, live chat, or email, we make it easy to connect with a real person who cares about solving your septic needs. Reach out via Phone or Live Chat Monday through Friday from 8:00 AM to 4:30 PM CST, or via Email 24/7/365 and we’ll be happy to assist you.

LIVE CHAT WITH A REAL PERSON

Want to talk to someone right now? Our Live Chat connects you directly to a live customer service representative Monday through Friday from 8:00 AM to 4:30 PM CT. Just click the "Live Chat" button on the right side of your screen (or at the bottom on mobile devices) to start a conversation with one of our team members. Outside of business hours? The button switches to "Message Us," allowing you to send an email that we’ll respond to the next business day.

CONTACT US BY EMAIL

Prefer to write? Send us an email, and a real person will get back to you promptly. Our team monitors emails during our business hours (Monday through Friday, 8:00 AM to 4:30 PM CT) to ensure quick, helpful responses. If you reach out after hours, we’ll reply first thing the next business day.

General Customer Service: sales@septicsolutions.com

Warranty Support: warranty@septicsolutions.com

TALK TO US BY PHONE

Nothing beats a real conversation! Call us to speak directly with one of our knowledgeable customer service representatives, available Monday through Friday from 8:00 AM to 4:30 PM CT. We handle a high volume of calls, so we appreciate your patience if there’s a short wait—rest assured, a real person is ready to help you!

TOLL FREE: (877)-925-5132

Alternative Number: (217)-925-5992