Frequently Asked Questions
Find answers to common questions about ordering from Septic Solutions below, designed to make your shopping experience clear and straightforward.
What are the shipping rates at Septic Solutions?
Most products qualify for Free Shipping via FedEx Ground or UPS Ground (1-3 business days) within the contiguous U.S., as noted in item descriptions. Other items may use USPS Priority Mail (1-3 business days) or USPS First Class Mail (3-5 business days). Non-free shipping costs (Expedited Options) are based on live FedEx or UPS rates calculated at checkout. We ship from Illinois. Visit our Shipping Details page for transit times and more information.
What is the return policy?
Returns require prior approval; call 217-925-5992 to start the process. Items must be returned within 30 days of the invoice date, unopened, in original packaging with all paperwork, for a refund (excluding shipping/handling). Used items are non-refundable. Returns incur a 15% restocking fee plus original shipping/handling costs; risers, lids, and accessories have a 25% fee. Special-order items are non-returnable. Unauthorized returns will not be credited or refunded. Only items purchased from Septic Solutions are eligible. Visit our Return / Exchange Policy for more information.
Return address:
Septic Solutions, Inc.
314 W Center Street
Dieterich, IL 62424
Can I cancel or change my order?
Orders are processed quickly, so cancellations are not allowed. Review your order carefully before submitting. For possible changes, contact Customer Service at 1-877-925-5132 as soon as possible. Visit our Order Cancellation Policy for more details.
Will I get order confirmation and tracking information?
With a valid email, you’ll receive an order confirmation shortly after purchase and a tracking number once the order ships. Allow up to 24 hours for tracking activation. Check your junk mail folder if emails are missing. For help, call 1-877-925-5132 or email us.
How do you use my personal information?
We protect your privacy and do not share or sell your information. Your email is used for order confirmations and tracking, and your phone number is kept for order-related contact if needed. Visit our Privacy Policy for further information.
Are there distributors in my area?
We operate from our Illinois office and warehouse, with no other store locations. We ship across the U.S. and to international destinations, including Canada.
Do you offer international shipping?
Yes, we ship to Canada and other international locations via FedEx, UPS or USPS. Customers are responsible for additional shipping costs, duties, and fees. For a quote on the shipping costs, add your desired items to the shopping cart, Change your destination Country, and enter details of your address. Our shopping cart will provide a shipping cost in real time. Visit our Shipping Details page for more information.
Is online shopping with Septic Solutions secure?
Yes, shopping at www.septicsolutions.com is safe. We partner with Authorize.Net, a trusted payment gateway since 1996, using 128-bit SSL technology and PCI Data Security Standards compliance. See the Authorize.Net Privacy Policy for details.
Alternatively, order by phone (1-877-925-5132, 7:30 a.m.–4:30 p.m. CST).