Septic Solutions Customer Reviews

Our Customer Service Team

Jodi Mulvey

SALES / CUSTOMER SERVICE

Jodi has been with Septic Solutions since 2001. She serves as a Vice President and Co-Owner of Septic Solutions. She is the daughter of Jess and Susie and the sister of Chris and Casey. She graduated with a Bachelor's Degree in Marketing from Eastern Illinois University.

Jodi is our lead sales and customer service representative. She is very knowledgable on our entire product line. She specializes in handling general product questions, shipping and order related questions, as well as warranty issues. Jodi also handles inventory management and purchasing.





Casey James

SALES / TECHNICAL SUPPORT 

Casey has been with Septic Solutions since 2005. He serves as a Vice President and Co-Owner of Septic Solutions. He is the son of Jesse and Susie and the brother of Chris and Jodi. He graduated with a Bachelor's Degree in Management Information Systems from Eastern Illinois University.

Casey is our lead technical support specialist. He assists customers with technical support on our entire product line. He offers extensive knowledge on our SepAerator™, Submersible Pumps, Control Panels, and designing our custom Pump Stations. Casey is also in charge of design and development of our website and procuring new products to sell. 




Chris James 

SALES / TECHNICAL SUPPORT / SYSTEM INSTALLATION

Chris has been with us since 1996. He is the son of Jesse and Susie and the brother of Jodi and Casey. He serves as a Vice President and Co-Owner of Septic Solutions.

Chris is in charge of our local septic system installation company called James Backhoe Service. They are the largest installation company in the state of Illinois and are always on the leading edge of industry. When he is not on the job installing systems, Chris is available in the office to provide customer support. He offers vast knowledge on all of our products coming from his over 20 years experience in the wastewater industry.






Nikki Koester

SALES / CUSTOMER SERVICE

Nikki has been with Septic Solutions since 2016. When she joined the Septic Solutions team, she brought with her many years of experience in customer service and relations.

Nikki handles sales and customer service calls and live chats. She is available to take phone orders, answer general product questions, order shipment and delivery inquiries, and returns and warranty issues. Nikki also assists with accounting department.





Ramie Clagg

SALES / CUSTOMER SERVICE

Ramie has been with Septic Solutions since April of 2018. When he joined Septic Solutions he brought with him years of experience in customer service. He graduated from Eastern Illinois University with a degree in Management Information Systems.

Ramie handles sales, customer service calls, and live chats. He is available to take phone orders, answer general product questions, order shipment and delivery inquiries, and returns and warranty issues. Ramie also assists with order entry and shipment processing.





Tom Worman

SERVICE DEPT. MANAGER

Tom has been with our company since the beginning in 1989. He is currently the head of our service and repair department as well as the warehouse manager.

Tom has a background in both the plumbing and electrical fields. He has rebuilt or repaired many thousands of air pumps, submersible pumps, and other items during his years with Septic Solutions. Tom is dedicated to getting any rebuild or repair request, including warranty issues, completed within ONE day of receiving a unit. He is also in charge of building and assembling our custom pump stations.





Susie James

ACCOUNTING

Susie has been with our company for over 20 years. She is the wife of Jesse and mother of Chris, Jodi, and Casey.

Susie handles accounts payable, accounts receivable, payroll, and other accounting responsibilities for Septic Solutions. She is also available for sales calls and has a wide array of knowledge about many of our products.






Jesse James

PRESIDENT & FOUNDER

Jesse is the President and Founder of Septic Solutions and has been a leader in the industry since 1989. He is the husband of Susie and father of Chris, Jodi, and Casey.

In his over 25 year career in the industry he has been a large septic system installer, aerobic systems designer/manufacturer, and a leader in the septic system service industry. He also invented and holds patents on our SepAerator product line and was instrumental in the development of many other exclusive Septic Solutions products. Jesse is extremely proud of the "A Team" he has assembled to provide you with unmatched customer service that will give our customers the peace of mind that they are getting the products they need.